Effective Date: January 1, 2025
Billy’s Roofing (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of the personal information you provide to us. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
We collect personal and non-personal information to deliver and improve our services:
- Personal Information: Name, address, phone number, and any details you provide through our website forms or by phone for estimates, service requests, or customer support.
- Service-Related Information: Roofing project details, property information, and communications related to scheduling and service history.
- Website & Technical Data: IP address, browser type, pages visited, and other data automatically collected through cookies and analytics tools to improve website performance.
2. How We Use Your Information
- To respond to your inquiries, provide roofing estimates, and schedule service.
- To process transactions and send invoices or payment confirmations.
- To improve our website, marketing, and customer service.
- To send occasional service reminders, promotions, or follow-ups (if you opt in).
- To comply with legal and regulatory requirements.
3. Cookies & Tracking Technologies
Our website may use cookies, tracking pixels, and analytics tools to enhance your browsing experience. These help us understand website traffic, improve functionality, and deliver more relevant content. You can manage or disable cookies in your browser settings.
4. Information Sharing
We respect your privacy and will never sell your personal information. We may share your information only with:
- Trusted service providers and contractors assisting with your roofing project.
- Payment processors to complete transactions securely.
- Insurance adjusters, if you request claim support.
- Legal authorities, when required by law or to protect our rights.
5. Data Security
We implement industry-standard physical, electronic, and administrative safeguards to protect your data against unauthorized access, alteration, or disclosure. While we take all reasonable measures, no method of transmission over the internet is 100% secure.
6. Your Privacy Choices
- You may opt out of marketing communications at any time.
- You may request a copy, correction, or deletion of your personal data by contacting us.
- Cookies can be disabled in your browser, though some website features may not function fully.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Updates will be posted on this page with a new effective date.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact Billy’s Roofing through our website form or by phone.