Frequently Asked Questions

Do I need to remove anything from inside my house?

We recommend removing wall hangings or valuables that could shift due to vibrations. If you store items in the attic, cover or move them to prevent dust exposure.

What happens if you find damage under my old roof?

If we discover rotted decking or damaged framing, we’ll document it and notify you of the repairs that need to be made.

Do you handle insurance claims?

Yes. We’ll document and notify you of the repairs that need to be made to make the process smooth.

Do you offer financing?

Yes! We partner with multiple third party lenders like Greensky, Enerbank, and Michigan Saves to offer flexible financing options. Ask us for details during your proposal review.

Can I refer a friend or neighbor?

Absolutely! You can refer online, by phone, or in person.

What time does the crew usually arrive?

Our crew typically arrives 7-9 AM. If weather or scheduling changes occur, we’ll notify you in advance.

When and how do I pay for my roofing project?

You’ll receive an invoice with a secure payment link. We accept credit cards (with fees up to 3.2%), bank transfers, or in-person payments by cash or check.

What should I do to prepare my home for roofing work?

We will send a detailed list prior to roof installation of what to expect and how to prepare. Before we arrive, move vehicles from the driveway, secure wall hangings, cover attic items, and notify us about any sensitive landscaping. Roofing is loud, so consider arrangements for pets or small children.

What if I have a problem after my roof is installed?

We stand behind our work. If something doesn’t look or feel right, call us and we’ll inspect it and make it right.

What makes Billy’s Roofing different from other roofers?

We’re a family-owned company with over 35 years of experience, a 5-star reputation, and a commitment to treating every home like our own. Our focus is on quality craftsmanship, honest communication, and a worry-free experience from start to finish.

Do you clean up after the project?

Absolutely. We remove old materials, magnet-sweep for nails, and leave your property clean and safe before we leave.

Do you offer storm damage service?

Yes! We respond quickly to storm and leak to protect your home. Call us right away if your roof has been damaged.

Do you provide inspections with estimates?

Yes! We always offer roof inspections and no-obligation estimates for homeowners.

What type of warranties do you offer?

We provide up to 25 labor warranty and 50-year non-prorated material warranty. Your warranty documents are delivered within 4-6 weeks of your final payment.

Do I need to be home during the roof installation?

Nope! You’re welcome to stay, but it’s not required. We just ask that you move your vehicles and let us know about any sensitive areas around your home beforehand.

How long will my roofing project take?

Most standard roof replacements take 1–2 days to complete. Larger or more complex projects may take a little longer. We’ll give you a clear timeline before the work begins.

Will the installation be noisy?

Yes — roof work involves hammering, material removal, and equipment noise. We recommend making plans for pets or small children if needed.

How do you protect my property during installation?

We place tarps, protective barriers, and plywood as needed to shield your landscaping, siding, and driveway. Our team is careful and respectful on every jobsite.

Let our family help yours!